The UCNS does not discriminate among applicants on the basis of age, sex, race, religion, national origin, disability, sexual orientation, or marital status.
Applicants requesting a refund due to unique or special circumstances rather than rescheduling their examination must submit a request in writing to the UCNS office for review. A notification letter will be sent to candidate with a decision and a refund, if applicable. Refund determinations are not subject to appeal. Qualifying refunds will be issued in the same method in which the original payment was received.
Candidates withdrawing from an examination may be eligible for a refund of the examination fee, provided they notify the UCNS Executive Director in writing no less than three months prior to the first date of the date range for the examination. Failure to notify UCNS in writing after that date shall result in forfeiture of the examination fee. Application fees are nonrefundable. Refunds are issued in the same method in which the original payment was received.
Cancellation and Rescheduling
Candidates who are unable to sit for the examination on the date they are scheduled must first contact the testing center at least 24 hours in advance to reschedule the examination. If the testing center is unable to reschedule the examination date, candidates should then contact the UCNS office to determine the availability of rescheduling opportunities. Candidates may be rescheduled, provided there is an opening in the testing date range. If there is no other date available, the applicant must sit for the originally scheduled date or forfeit their fees.
Cancellation Due to Emergency
Candidates who are unable to sit for their scheduled examination due to an emergency should submit written documentation of the emergency to the UCNS office no later than 30 days after the date of examination. This includes those candidates who are in the final year of the practice track. The UCNS will evaluate the documentation and determine whether the absence was excusable. If the absence is determined excusable, the examination fee shall be refunded and the candidate shall be allowed to apply for the next examination. When applying for the next examination, the candidate shall be responsible for paying the then current examination fee.
Applicants who disagree with an adverse decision of the Certification Council may appeal to the UCNS Board of Directors in accordance with this policy.
Examinees who disagree with a negative determination on a certification examination may appeal to the UCNS Board of Directors in accordance with this policy.
Todd Bulson, Senior Manager Certification